RETURNS INFORMATION

We want you to be happy with your purchase, however in the rare occasion that you are not, we do require notification via email within 14 working days after delivery of your order. Once your return request has been received via our ‘contact us’ page, you will receive a confirmation email with our returns procedure. You will then have a further 14 working days to return the goods back to us.

UNWANTED GOODS

If you decide that you no longer wish to have the goods you purchased, we are happy to offer an exchange or refund within 14 days of delivery. All goods must be returned unused and in their original packaging along with a covering note for the reason why you are returning the item/s. The customer holds responsibility of the costs, to return the goods back to us, in an undamaged and un-used condition.

FAULTY GOODS

Vauxhall provide you with a 12 month warranty on accessories purchased online. If you purchase a product online which is found to be faulty we will (depending on the item) supply a replacement product, arrange for a repair or give you a refund of the purchase price as appropriate. For faulty items, we will examine them or we may have to return them to the manufacturer for examination.

DAMAGED GOODS

If your item arrives damaged please notify the driver immediately. Items damaged in transit or missing goods can only be claimed if the goods were signed for and noted to be faulty with the driver. When you sign for your items you are signing for them in good condition and will not be able to claim for damages if you have signed for the goods.

PROCEDURE

To request a refund, please put your request in writing on our Contact page. We are unable to accept such a request by telephone. Once we have received your email, you shall receive an automated Returns/Exchange email including returns instructions. Please note that these email's may fall into junk/spam folders.

All items will be inspected once returned. We reserve the right to offer a partial or no refund if a returned order shows signs of damage, wear or mishandling resulting in a diminished value.

Once a refund is authorised, please allow up to 14 calendar days for the refund to be processed. Please then allow a further 2-3 working days for the funds to show in your account. For full details on our returns procedure please see our Terms & Conditions.

© Vauxhall Accessories 2017
Orbital Way, Cannock, Staffordshire, WS11 8XW, United Kingdom.

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